Online Registration

Residents can register their alarm systems online. This registration is with the Development Services Department and is in accordance with The Austin Alarm Ordinance requiring residential and/or commercial alarm systems to be registered. Information such as the alarmed address, mailing address, contact information, and who the alarm system is monitored by will be required and asked of to complete the registration.

Registration Process

Alarmed Location Section

When a user applies for a new permit, the first section to complete will be the Alarm Location Information. This section is asking for the physical address of where the alarm system is located and all relevant information for that location. The fields that are required are colored red. For a commercial location the Business Name field will be where the company name is entered. Only the street number must be entered for the Street Number field, and the street name, including all directionals, will be entered in the Street Name field. If the location has a suite or apartment number this must be entered in for the Suite field. The City, State, and Zip must also be completed, as well as a Main Phone number; a secondary number can also be included if desired. Entering an email address will allow a temporary password to be emailed for the account as well as future correspondence to be sent via email. The address will be validated before an account is created. Validation is checking two things: one if the address is already entered for an alarm permit and two if the address is within Austin Police Department’s full purpose jurisdiction boundaries. If the address does not pass these two validations, an alert message will appear stating such with further instructions.

Mailing Information Section

The next section, Mailing/Billing Information will be where the address and information for where all correspondences will be mailed to is recorded. All the fields colored red must be filled in. If the information is the same as on the Alarm Location section, click the Use Alarmed Location Information option at the top of the section. This will copy over all the information that was entered in the Alarmed Location section to this section. If the information is different (for example, the mailing address is a PO Box, or mail is sent to the corporate office) this section must reflect that. For commercial locations, the name of the company receiving the mail must be entered in (it can be either the same or different as the Alarm Location name). The address must be entered in the same way as for the Alarm Location section, with the Street Number and Street Name being entered in their own specific fields. If the address is a PO Box, the PO will go in the street number field, and the Box with number will go in the Street Name field. This address does not need to be validated. Contact phone number and email can be entered in as well. You can choose to have all correspondence sent to you via email by selecting the "Email all of my correspondence to me" option.

*The Alarmed Location and Mailing Information sections need to be filled out in order for a permit account to be created.

Contact Information Section

The Contact/Keyholder Information section is where names and phone numbers of people who your alarm company will dispatch on behalf of. A keyholder is a person who the alarm company will reach out to in the event of an alarm activation. It is important to list any adults whom the alarm company may list as the Keyholder to help ensure that responses are assigned to the correct permit account. Two contacts can be listed on this section.

Alarm Company Section

The Alarm Company Information section is where the alarm company information for the alarm system is listed. Select your alarm company from the drop-down menu list of alarm companies which one Monitors, Sold, Services or Installed the alarm system. They do not all need to have an alarm company selected. The most important one is the Monitored by Alarm Company. This will be the alarm company that contacts you if the alarm is going off to ask if police assistance is needed.

*The two alarm company fields shown in picture may not be the only ones available. There can be up to four alarm company options, as listed above.*

Password Section

The Password section is where you can enter and verify your password. The requirements are listed on the right and must be adhered to. Both the terms and conditions box and acknowledgement must be selected to create a permit account.

Captcha Section

You may be required to complete a human authentication test to complete the application process. If so, please click the “I’m not a robot” option and follow the instructions that appear onscreen.

Registration Complete

Once all the sections have been filled out, and the Submit Online Form button has been selected, the alarm permit account is created. A pdf version of a completed registration form with all the information from the sections will show up on the screen. This pdf registration form can be printed out for record of the registration, but nothing will need to be mailed to complete the registration.

Once at the pdf form, you can click the green Sign-On to Pay Button at the top of the form, and you will be automatically signed into your account.

Updating account information

Account information can be updated right away except for the Alarmed Location address. Your password can also be updated any time you log into your account. Select the Change Password option on the left tool bar. Your current password will need to be entered in order to create a new password.